Shipping Information
At Office Furniture Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:
- Order Processing Time: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Shipping Cost: $12.95
- Free Shipping:
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Minimum Order: $50
Please note that delivery times may vary depending on your location and any unforeseen delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s).
- Package the Item: Securely package the item(s) in the original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Inspection & Processing: Once we receive the returned item(s), our team will inspect them to ensure they are in resalable condition. Upon approval, we will process your refund or exchange.
Refund Timeline & Method
Refunds will be issued to the original payment method used for the purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after the return is approved.
- PayPal: 3-5 business days after the return is approved.
Non-Returnable Items
Due to hygiene and safety reasons, certain items are non-returnable. These include:
- Desk chairs
- Gaming chairs
- Office chairs
If you have any questions about whether an item is eligible for return, please contact us before initiating the return process.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: [Insert Phone Number]
- Address: 18318 Pioneer Dr, Anchorage, US 99577
We appreciate your business and are here to ensure your experience with Office Furniture Store is a positive one!