At Office Furniture Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s).
- Package the Item: Securely package the item(s) in the original packaging, including all accessories and documentation.
- Ship the Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Inspection & Processing: Once we receive the returned item(s), our team will inspect them to ensure they are in resalable condition. Upon approval, we will process your refund or exchange.
Refund Timeline & Method
Refunds will be issued to the original payment method used for the purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after the return is approved.
- PayPal: 3-5 business days after the return is approved.
Non-Returnable Items
Due to hygiene and safety reasons, certain items are non-returnable. These include:
- Desk chairs
- Gaming chairs
- Office chairs
If you have any questions about whether an item is eligible for return, please contact us before initiating the return process.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Email Body:
Dear Office Furniture Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide instructions on how to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: [Insert Phone Number]
- Address: 18318 Pioneer Dr, Anchorage, US 99577
We appreciate your business and are here to ensure your experience with Office Furniture Store is a positive one!