Welcome to the Office Furniture Store FAQ page! Here, we aim to address common questions and concerns to ensure a seamless shopping experience. If you have any additional questions, feel free to contact us at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of office furniture, including computer desks, corner desks, desk chairs, gaming chairs, standing desks, and more. Our products are designed to cater to professionals, students, and gaming enthusiasts alike.
2. Are your products suitable for small spaces?
Yes, we offer a variety of compact and space-saving furniture options, such as corner desks and storage towers, perfect for small offices or home workspaces.
3. Do you offer ergonomic furniture?
Absolutely! We have a selection of ergonomic chairs and standing desks designed to promote comfort and productivity during long work hours.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.
3. Do you ship internationally?
Yes, we ship worldwide, except for certain remote areas and parts of Asia. Our global shipping network ensures your order is handled with care.
Returns & Refunds
1. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving the product. The item must be in its original condition and packaging. For more details, contact our customer service team.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected] with your order details. We will guide you through the process.
3. When will I receive my refund?
Refunds are processed once we receive and inspect the returned item. Please allow 5-7 business days for the refund to reflect in your account.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. Can I create an account to track my orders?
Currently, we do not offer account creation, but you can track your order using the tracking information provided in your confirmation email.
Contact & Support
1. How can I contact customer service?
You can reach us via email at [email protected] for any inquiries or support.
2. What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM (Alaska Time).
3. Where is your company located?
Our office is located at 18318 Pioneer Dr, Anchorage, US 99577.
Thank you for choosing Office Furniture Store! We are committed to providing you with high-quality products and excellent customer service. If you have any further questions, don’t hesitate to reach out.